111 First launches
The 111 First campaign launched last Tuesday. The campaign asks people to call 111 first for non-emergency issues, rather than heading straight to hospital. 111 can assess the situation and book patients in to their local emergency department, urgent treatment centre or refer to the GP.
This video https://www.youtube.com/watch?v=Hnlx4eUgrqM&feature=youtu.be from Hertfordshire is a brief and helpful overview of the new system.