We have made some changes to how we look after patients because of the coronavirus outbreak. This is so that we can keep our patients and staff safe and healthy and make best use of our resources. The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.
The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can. We are also making sure that you can get prescriptions without coming in.
Latest government advice on coronavirus
- The public are being advised to stay at home (self-isolate) without any testing for COVID-19, regardless of travel history or contact with confirmed cases, if they have:
- A new continuous cough OR
- High temperature (of 37.8 degrees centigrade or higher)
- Anyone with symptoms should stay at home for at least 7 days.
- If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.
- After 14 days, anyone you live with who does not have symptoms can return to their normal routine.
- But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they’re at home for longer than 14 days.
- If you live with someone who is 70 or over, has a long-term condition, is pregnant or has a weakened immune system, try to find somewhere else for them to stay for 14 days.
- If you have to stay at home together, try to keep away from each other as much as possible.
- If you still have symptoms after 7 days:
- After 7 days, if you no longer have a high temperature you can return to your normal routine.
- If you still have a high temperature, stay at home until your temperature returns to normal.
- If you still have a cough after 7 days, but your temperature is normal, you do not need to continue staying at home. A cough can last for several weeks after the infection has gone.
If more serious symptoms develop that they cannot manage at home they should firstly use NHS 111 online (https://111.nhs.uk/).
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website or our surgery website
- for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- for life-threatening emergencies, call 999 for an ambulance
Sick Notes / Isolation Note for Employers
Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer. https://111.nhs.uk/isolation-note/
Do not call the GP surgery unless you need to. The surgery phone lines are facing high demand. Please use the online 111 tools to try to self-manage first.
When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you. Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.
DO NOT attend the surgery for any reason unless you have been advised to.
All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be seen.
The practice will continue to have processes to ensure childhood immunisation and other essential care continues.
If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.
You Should Register for the NHS app (https://www.nhs.uk/apps-library/nhs-app) to be able to book telephone consultations over the phone, request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.
Please allow a minimum of 48 hours for your prescription to be ready. We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.
- Requests for Prescriptions more than two weeks in advance of the next issue date will NOT be processed and you will need to resubmit when your next issue is due.
- Prescriptions will only be issued for a maximum of 56 days (28 days for Controlled Drugs).
There will be NO exceptions to the above. The GP’s have informed the reception team to enforce this policy and they will NOT be able to make any changes.
You may also request your prescription:
- Online access or via the NHS APP or other Online Services
- Email: email@example.com
- You may also be able to request your repeat prescriptions via your local pharmacy.
Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.
PLEASE NOTE: We cannot test for COVID 19.
Information for Pregnant Women – Covid 19 Pregnant Women 17th March 2020
Information for Asthma Patients We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else. Please read this helpful information from the British Lung Foundation
You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed their are concerns steroid will reduce your immunity to fight off this virus.