We have made some changes to how we look after patients because of the coronavirus outbreak. This is so that we can keep our patients and staff safe and healthy and make best use of our resources. The changes are in keeping with the government’s approach to protecting people against coronavirus by reducing contact to essential circumstances.
The main change is that we are reducing the need for patients to come into the practice by moving to telephone and video consultations where we can. We are also making sure that you can get prescriptions without coming in.
When you call to make an appointment with a GP or nurse we will first of all ask you to tell us why you need medical help. This will help us decide how best to help you. Please do not contact the practice for medical help linked to coronavirus. Follow the advice above.
DO NOT attend the surgery for any reason unless you have been advised to.
All appointments have been switched to telephone/video consultations and only patients that really need to be seen face to face after being assessed on the phone by a clinician will be seen. The practice will continue to have processes to ensure other essential care continues.
If you are seen at the surgery your clinician may need to wear gloves, gown and mask so do not be alarmed.
Please telephone the practice to book your child’s vaccinations with one of our nurses.
|Hep B for at risk babies (including dried blood spot test) post exposure treatment and testing for Hepatitis B||Due at 4 weeks and 1 year|
protection against Diptheria, Tetanus, Whooping Cough, Polio Hib disease, Hepatitus B, Pneumococcal disease, Rota virus, Type B meningococcal disease
|Due at 8, 12 & 16 weeks|
|1 year vaccinations protection against Hib disease, Type C/B meningococcal disease, Pneumococcal, Measles, Mumps and Rubella||Due at 1 year|
|Pre school boosters protection against Diptheria, Tetanus, Whooping Cough, Polio, Measels, Mumps and Rubella||Due at 3 years 4 months|
More information can be found at:
You Should Register for the NHS app (https://www.nhs.uk/apps-library/nhs-app) to be able to book telephone consultations over the phone, request prescriptions and look at test results. The identification process can occur completely online and you do not need to come into the surgery to do this.
Please allow a minimum of 48 hours for your prescription to be ready. We will no longer be issuing printed prescriptions, and all prescriptions will be sent electronically to your pharmacy to limit/stop footfall to the surgery. If you have not been setup electronically with your pharmacist, you will be asked on the telephone for your nominated pharmacy so that your prescription can be sent electronically there.
- Requests for Prescriptions more than two weeks in advance of the next issue date will NOT be processed and you will need to resubmit when your next issue is due.
- Prescriptions will only be issued for a maximum of 56 days (28 days for Controlled Drugs).
There will be NO exceptions to the above. The GP’s have informed the reception team to enforce this policy and they will NOT be able to make any changes.
You may also request your prescription:
- Online access or via the NHS APP or other Online Services
- Email: firstname.lastname@example.org
- You may also be able to request your repeat prescriptions via your local pharmacy.
Please be aware that home deliveries by community pharmacy is not an NHS funded service. Some pharmacies do offer a delivery service which you may be charged for.
PLEASE NOTE: We cannot test for COVID 19.
Sick Notes / Isolation Note for Employers
Use this service if you have been told to stay at home because of coronavirus and you need a note for your employer. https://111.nhs.uk/isolation-note/
Information for Pregnant Women – Covid 19 Pregnant Women 17th March 2020
Information for Asthma Patients We have been made aware of some inaccurate information circulating regarding special ‘rescue packs’ for patients with pre-existing respiratory conditions such as asthma or chronic obstructive pulmonary disease (COPD). Please do not contact your GP practice for a rescue pack. You should continue to manage your condition in the usual way and if you feel you have symptoms of COVID-19, go to https://111.nhs.uk/covid-19 before doing anything else. Please read this helpful information from the British Lung Foundation
You will note that there is no recommendation to have a rescue pack as there is no evidence for their use and indeed their are concerns steroid will reduce your immunity to fight off this virus.
If you need help or advice not related to coronavirus:
- for health information and advice, use the NHS website or our surgery website
- for urgent medical help, use the NHS 111 online service – only call 111 if you’re unable to get help online
- for life-threatening emergencies, call 999 for an ambulance