How to Request a Prescription
Repeat prescriptions may be ordered in several ways:
You can order your repeat prescriptions via NHS App (accessible via smartphone or website) or Patient Access App. Please first download the NHS App to create your NHS Login to gain access. This is our preferred method to request your prescription.
You can also Message us Directly
You can order your prescription by sending an email to email@example.com, including your full name, date of birth and the medicines you require.
Fill in a prescription request form or underline the items needed on the tear-off side of your prescription and posting in the post box in the practice lobby. Please do not order any medications you do not need.
A GP must authorise every repeat prescription. This takes 2 FULL working days.
Please note, at busy times, it may take a little longer. We are closed on public holidays and weekends. Any prescription requests received during these times will be available for collection 2 days after the next working day.
Please contact us if you have a query about a prescription. Please allow 2 working days for a response.
Find Your Nearest Pharmacy
Find prescription charges and learn how pharmacists can help you with medicines and medical advice.
Private Prescriptions Requests
A GP or clinical pharmacist will not convert a private prescription into an NHS Prescription.
Private prescriptions are medication which your private Doctor has recommended for you on a private prescription. A private prescription is not written on an official NHS prescription and so is not paid for by the NHS. The cost of a private prescription is met wholly by the patient and is dictated by the cost of the medicine plus the pharmacists charge for supplying it.
A prescription is a legal document for which the doctor, who has issued and signed it, is responsible for. Therefore, an NHS doctor cannot convert a private prescription to an NHS prescription. A doctor you see privately can’t issue an NHS prescription.
You will need to book a GP appointment to discuss your medical condition and they will assess your clinical need.
Nominate a Pharmacy
Your GP can send your prescription straight to a pharmacy/chemist electronically, to save you coming to the surgery to pick it up.
In order for this to happen you need to nominate a pharmacy/chemist; to do this please log in to the online service you use.
You can then pick up your medication from there, and it will save you a trip to the surgery; for more information, please visit the NHS Electronic Prescription Service Information Page.
Paper prescriptions can also be sent straight to your preferred pharmacy.
Visit NHS Choices for information on:
- Prescription charges
- Who is entitled for free prescriptions
- Medical exemptions (certain diseases will exempt you from paying for your prescription)
- Free prescriptions for cancer patients, renal dialysis patients and pregnant women
- Help for those on low income.
If you have an on-going problem and would like another prescription for a medicine previously prescribed to you by a doctor (but not on your repeat list), please contact us.
If you are unable to use the online facilities, please call us and make a routine telephone appointment with one of our clinicians to discuss/or review your request.
Non-repeat medication request may take up to 3 working days to process.
Emergency Prescription Requests
Emergency prescription requests are requests for medication which you have run out of and need, to prevent you becoming severely unwell.
Emergency medications include; antiepileptic medication, insulin, inhalers and adrenaline pens for anaphylaxis.
Emergency prescription requests cannot be used for medication which has been ordered late; you should allow up to 2 full working days for routine repeat prescription requests.
Please respect our staff, as it is your responsibility to ensure that your repeat prescription request is ordered in plenty of time.
New Patient Prescriptions
If you normally take regular repeat medication please let us know by:
- Giving us a copy of your repeat prescription slip.
- Give us a copy of your medication label on your medication box or bottle which has your name, medication dosage and date.
The prescribing pharmacist will check your medication list and put them on the repeats list but we recommend you make an appointment with the Doctor or Pharmacist to have a medication review within the first month of registering with the surgery.
It can take a couple of weeks for your previous records to be delivered to us from your last GP surgery; if you need medication before that, you can bring in your repeat slip and request your medication.
Your doctor might need to contact you about your medication request.
Please allow up to 2 working days for a prescription request.