Donna

A receptionist or care navigator is often the first person a patient meets when they make contact with the practice.

The role provides the first point of contact for all patients and acts as a focal point of communication between patients, doctors and other medical staff.

Receptionists are key members of the practice team.  They are trained to work with all the resources available to them which may include signposting patients to another service, offering self help advice or booking with an appropriate clinician in the practice’s multi-disciplinary team.  This work is often referred to as ‘care navigation’.