Our mission is to provide high quality, innovative and personalised care for our community.

Contact us online

Accessible Information

The Accessible Information Standard (AIS) is an NHS England information standard which must be implemented by all organisations that provide NHS or adult social care.

The AIS aims to ensure that people who have a disability, impairment or sensory loss receive information that they can access and understand, for example in large print, braille or via email, and professional communication support if they need it, for example from a British Sign Language (BSL) interpreter.

​The AIS requires organisations to:

  1. Ask – Identify patients who have any information or communication needs, and find out how to meet their needs.
  2. Record – Record those needs in a standardised way.
  3. Alert – Highlight a patient’s record, so it is clear that they have information or communication needs, and clearly explain how those needs should be met.
  4. Share – Include information about a patient’s needs with other NHS and adult social care providers, when they have consent or permission to do so.
  5. Act – Make sure that people get information in an accessible way and communication support if they need it.

If you have a communication need of any kind please let us know and we will work with you to make sure we provide information in the way that you would like us to. If you need the practice to provide information in a different format such as large print or easy read please let us know and we will arrange this.

For further information on making your web browser more accessible to help view this website can be found here.

Date published: 14th February, 2020
Date last updated: 13th October, 2023