CLICK HERE TO CONSULT WITH YOUR GP ONLINE
If you cannot find the appropriate form, please use the “I want help for a medical issue” button.
You no longer have to wait on the phone to get the health advice you need? Now, you can use online services to assess your symptoms using online forms and send a message to the practice at any time, day, or night. We will then review this so that we can advise you on the most appropriate next steps. We will respond to you within two working days. Please be aware that if we need to contact you, you may be called from a withheld number
NHS APP
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. Read more here
Online Services – Things to consider
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
- Forgotten history: There may be something you have forgotten about in your record that you might find upsetting.
- Abnormal results or bad news: If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them.
- Choosing to share your information with someone: It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure.
- Coercion: If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
- Misunderstood information: Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.
- Information about someone else: If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
More information
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Click here to read more on NHS website
Online Services – Security
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately. If you can’t do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password. If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
The practice has the right to remove online access to services for anyone that doesn’t use them responsibly.
